Acceptable Use Policy

Guidelines for safe, respectful, and lawful use of our platform

Last updated: 9/22/2025

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Purpose

This Acceptable Use Policy governs your use of our scheduling platform and services. This Policy is designed to ensure that our platform remains a safe, secure, and productive environment for all users.

Scope

This Policy applies to all users of our platform, including business owners, customers, and any other individuals who access or use our services.

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Acceptable Use

You may use our platform for legitimate business and personal purposes:

Creating and managing business profiles

Scheduling and booking appointments

Communicating with customers and service providers

Processing payments for services

Managing business operations and customer relationships

Prohibited Activities

🚨 Illegal Activities

• Violating any local, state, national, or international law
• Money laundering or other financial crimes
• Fraud, identity theft, or impersonation
• Intellectual property infringement

💬 Harmful Content

• Defamatory, libelous, or slanderous content
• Hate speech or discrimination promotion
• Obscene, pornographic, or sexually explicit material
• Violence promotion or threats

📧 Spam & Unsolicited Communications

• Sending unsolicited bulk messages or spam
• Mass marketing without consent
• Creating fake accounts or impersonation
• Harvesting contact information

⚙️ Technical Abuse

• Unauthorized access attempts
• Automated data scraping or harvesting
• Introducing viruses or malicious code
• Circumventing security measures

🏢 Business Misconduct

• Providing false or misleading service information
• Engaging in bait-and-switch tactics
• Discriminating against customers
• Price gouging or unfair pricing practices

Content Standards

🏢 Business Profiles Must:

• Contain accurate, up-to-date information
• Use professional language
• Include legitimate contact information
• Represent actual services offered

💬 User Communications Must:

• Be respectful and professional
• Relate to legitimate business purposes
• Comply with privacy laws
• Not contain confidential third-party info

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Intellectual Property

You must respect intellectual property rights:

• Only upload content you own or have permission to use
• Respect copyrights, trademarks, and other IP
• Do not distribute pirated content
• Report suspected IP violations

Privacy and Data Protection

• Comply with applicable privacy laws and regulations
• Obtain necessary consents for data collection
• Protect customer information and personal data
• Report data breaches or security incidents

Monitoring and Enforcement

👁️ We Reserve the Right to:

• Monitor platform use for compliance
• Investigate suspected violations
• Review user content when necessary
• Cooperate with law enforcement

⚖️ Enforcement Actions:

• Warning notices
• Content removal
• Account suspension or termination
• Legal action and law enforcement reporting

Reporting Violations

If you become aware of any violations, please report them immediately:

Email: abuse@schedulingsmallbusiness.com

Subject: Policy Violation Report

Appeals Process

If you believe your account was suspended in error, contact appeals@schedulingsmallbusiness.com with:

• Your account information
• Details of the alleged violation
• Explanation of why the action was incorrect
• Any supporting evidence

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Updates to This Policy

We may update this Policy from time to time. We will notify users of material changes and post the updated Policy on our website.

Contact Information

If you have questions about this Policy, please contact us:

Email: policy@schedulingsmallbusiness.com

Address: Springfield, MA